Have you ever wondered how much value you add as an Agile Coach or Scrum Master? Would your organisation get more value from a different approach? Does following other Organisations and Scaling Frameworks lead to long-term success?

During this session, I will explain how I helped IAG Loyalty explore what agile meant for them, leading to experiments such as no Agile Coaches, outcome-based thinking, flight levels and a unique flavour of agile that took over a year to define.

The journey might sound easy in one paragraph, but it was far from it. I will share the highs and lows of working with an airline during a pandemic and the trials and tribulations of having no set framework to follow.

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